Deputy Ombudsman, Ombudsman for Banking Services and Investments (OBSI)
Toronto, Ontario, Canada
Doug leads the team responsible for investigation and resolution of consumer complaints arising from Canada's banking sector. He also leads the Client Services team handling the intake of all OBSI complaints and inquiries.
Doug is a lawyer by training with over 16 years of experience in financial services in a wide variety of institutions and roles spanning corporate finance, mergers and acquisitions, mutual fund and securities compliance, international banking, commercial lending, corporate and product strategy, government and media affairs and industry policy development. Prior to his financial services career, he worked as a management consultant and policy analyst in Canada, Africa and the Middle East for the Canadian Government and other public sector clients primarily in the fields of international development, political and economic analysis and project management and evaluation.
Doug completed his BA in Economic Geography & Political Science at Carleton University, a law degree and an MBA from the University of Western Ontario and a Masters in International Trade and Competition Law (specializing in consumer protection law) from Osgoode Hall Law School at York University.
A trained mediator, Doug currently serves on the Alternative Dispute Resolution (ADR) Section Executive of the Ontario Bar Association and is Co-Editor of the OBA’s ADR Newsletter. He has taught college-level international business, financial management and securities licensing courses. Doug has also served on the boards of several financial industry bodies and not-for-profit organizations in the fields of anti-poverty policy and financial literacy, international development, and the performing arts. He has served on missions to Sri Lanka, Latin America and East Africa supporting disaster reconstruction, financial cooperatives and community-based partner organizations.